Premium Support Services

Chelmer's Premium Support service is designed for customers operating in mission-critical environments and/or where downtime can have a critical impact on the business.  These customers require an immediate response if something goes wrong. This support is typically combined with a fully redundant configuration.  An example service package might include the following, dependent on client requirements:


Requirement

 

Service Example

Service Desk Level 1 Support

 

Immediate response business hours service desk for level 1 support

Tier 2 and 3 Technical Support

 

Level 2 and 3 direct and remote access support with 30 minutes

2 hour onsite support

After Hours Support

 

Out of hours coverage to ensure uptime during non NZ trading hours

Monitoring and Preventative Maintenance

 

Remote monitoring and risk management

Consultancy technology services

Contact us for a competitive quote.